Refunds & Returns Policy

We want you to be completely satisfied with your purchase from The Brick Show Store. If you’re not happy with your order, we’re here to help.

Returns
You have 30 days from the date of delivery to return your item(s) for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer service team. You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.

Exchanges
If you need to exchange an item, please contact us first. Exchanges are subject to product availability.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue as quickly as possible, either by sending a replacement or issuing a refund.

Non-Returnable Items
Certain items cannot be returned, such as gift cards, downloadable products, or personalized/custom-made items.

Shipping Returns
For returns not due to our error, you will need to cover the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

If you have any questions about our refund and return policy, feel free to reach out to us. We’re here to ensure you have a great shopping experience with The Brick Show Store!